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Turn on/use any electrical items that have been affected by water condensation. Smoke alarms save many lives and huge amounts of damage every year. We recommend they are fitted and checked regularly to make sure the batteries are working. The policyholder must not abandon any property for us to deal with. Where necessary, please arrange for someone to contact you or the policyholder as soon as possible to discuss your claim. Instruct an approved supplier or loss adjuster to contact the policyholder.
However, timescales will vary depending on the kind of insurance claim you need to make and its complexity. But, we’ll try and make the experience as fast as possible for you—for some claims, we can pay out in 24 hours. From water damage to storms, take a look at some of the most common landlord insurance claims and discover how to avoid them with AXA. Each claim is unique and we have various methods of settling your claim, depending on the type, severity and size of the damage or loss. All claims start with the claim notification where the circumstances will be assessed and you will be given a claim reference number. Then the claims handler will triage your claim via the most appropriate route and explain the next steps and timescales.
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We understand the nuances and unique challenges of local jurisdictions, and are locally empowered to address and resolve claims promptly and fairly. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us. At AXA, we understand that no-one wants to make a claim on their home insurance. But with our professional support, we can help make a difficult time feel a lot easier, at the time you need it most, our claims specialists will be there to help you every step of the way. AXA will usually pay up to £5000 for Trace and Access cover.
Give us a call and we can see how we may be able to support you when using the NHS for treatment. Our Fast Track Appointment service can find a suitable appointment for you and make sure you get seen as soon as possible. This initial stage of your treatment is referred to as ‘Primary Care’ and it isn’t usually covered by our plans. We may appoint an approved supplier to act on our behalf to validate the claim. The policyholder must not dispose of any damaged items as we may need to see them. The policyholder must not admit or deny any claim made by a third party against them or a member of their family or make any agreement with the third party.
How we settle household insurance claims
This will protect you for damage to items such as carpets, furniture and other general household contents. Any claim that you make against your policy will have an impact on your premiums at renewal. Rejected claims will have a lesser impact than a successful or paid claim.
If you can't see what you're looking to claim for in this list, please check the Make a home insurance claim section. Our customer service team can help you with making changes to your policy, general enquiries and cancellations. If there’s been a claim on your policy before you cancel, you’ll need to pay the full premium for the year – there are no refunds at any time for cancellation after a claim. High risk items worth more than £1,500 each, and bicycles worth more than £350 each, must be specified on your policy if you want them fully covered. Please refer to your policy wording for a full list of exclusions.
How to make a landlord insurance claim
For immediate help and to make a claim, call our claims team. Please keep the original receipt and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim. Call our confidential helpline for expert advice with personal or domestic legal problems.
Please remember to keep all your details up to date because your cover could be affected if there are inaccuracies. It is always advisable to think about every room and what it would cost if you had to replace everything in it as new. Items that are permanently fixed to the property would be considered part of your buildings insurance. Slipped roof tiles and loose cement around chimneys can lead to water damage. With AXA Landlord Insurance, we make protecting property simple.
Choose a product to make a claim
If you are making a liability claim, please email us the details outlined above as well as any details relating to the nature of your claim. Insurance expertise lies in the ability of professional underwriters to assess, mutualise or transfer individual or business risks. Whenever you call us to make a claim, we’ll let you know whether there’s an excess to pay on your plan. Take a look at some of the most common reasons why we can’t pay a claim. You may be able to claim a cash payment if you need to stay in hospital overnight, depending on your cover. If that’s the case, you may need to use the NHS to carry out your treatment.
Our private health insurance gives you fast access to eligible health treatment when you need it. Get a quote for dental, family and cashback policies online. Giving us all the relevant information for your claim can really speed things up.
If you’d like help understanding your diagnosis or the treatment you’re getting, our Health at Hand experts are on hand to support you. If you go ahead with the treatment or test without calling us first to check your cover, we might not be able to pay for it. If your GP has assessed your condition and wants to refer you to see a specialist – that’s when your private medical insurance steps in. If you want someone to help you understand your diagnosis and treatment, our Health at Hand experts are on hand to support you, day and night. Contact usand we’ll explain your cover and our Fast Track Appointment service can find you an appointment with an appropriate specialist.
When an accident happens, it’s vital that you tell us about a claim as soon as possible. Likewise, if you find yourself in a situation that you think could potentially turn into a claim, make sure you contact us in plenty of time. That way our claims specialists can talk through your concerns with you and help you decide on the best course of action going forward.
Get AXA's award-winning home insurance online and protect yourself from major risks like flooding and fire. If you've got comprehensive cover then damage to your car's windscreen or windows is included with your policy. In the guides below we've provided tips and advice on some safety measures you can take to reduce potential damage on the road, in your home and how to prepare your business. Choose your insurance product from the icons above and you’ll find all the information you need to make a claim. We want to give you as much clarity as we can when it comes to the claims process, whether that’s a quick resolution or keeping you informed about any delays or unsuccessful claims.
Making changes to prevent claims is ideal, but where accidents do happen, damage limitation is also possible. That’s why we’ve developed some hints and tips that you can share with the policyholder. For legal or family legal protection assistance call us on the number below. We’ve put together a practical guide, which covers how property claims inflation is driving up premiums for AXA retail customers, and what can be done to limit the impact. If you cancel your home insurance after 14 days from the start date you will need to pay a £30 cancellation fee on top of the time you’ve been covered by us. We’ll return payment for cover after the cancellation date (a pro-rata refund), minus the cancellation fee.
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