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Get AXA's award-winning home insurance online and protect yourself from major risks like flooding and fire. If you've got comprehensive cover then damage to your car's windscreen or windows is included with your policy. In the guides below we've provided tips and advice on some safety measures you can take to reduce potential damage on the road, in your home and how to prepare your business. Choose your insurance product from the icons above and you’ll find all the information you need to make a claim. We want to give you as much clarity as we can when it comes to the claims process, whether that’s a quick resolution or keeping you informed about any delays or unsuccessful claims.
We’ll let you know how to pay your excess when we send you a statement following your consultation or treatment. This is when your GP refers you for specialist care, but doesn’t name a specific person for you to see. If you’re experiencing muscle or joint pain, you don’t need a GP referral first. You can call our Working Body service right away and we’ll arrange for a physiotherapist to give you a call back. They’ll assess your symptoms, talk to you about what they could mean, and help you plan what to do next.
How do I make a claim?
If your claim is regarding a commercial property e.g. a shopfront, please email us the details outlined above as well as any details relating to the nature of your claim. We’re providing you with all the important information you’ll need to get a claim started. If you need further treatment, let us know and we’ll check your cover. Once we’ve received the invoice for your treatment we’ll reduce the amount we pay the hospital or specialist by the amount of your excess. We'll email you whenever you need to do anything, or if there's an update for you to look at. You can also manage your membership, view your documents or start a new claim online.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle. If you have to make a claim you may already be under some stress. At AXA we offer support, a fast response and help you get back to normal as soon as possible. Extreme weather conditions have become an all too common part of life in Britain these days. Storms, flood and freezing conditions can have a devastating effect on our homes and other property. We can’t control the weather but we can take precautions to lessen its impact.
Accidental damage and personal possessions cover
Your claims handler won’t be able to offer any advice whether it’s worthwhile for you to claim or not. Your renewal premium is calculated 25 days prior to renewal. Having had a claim in the previous year is only one of many factors which is used to calculate your renewal premium. If you have an AXA Premier Home Insurance policy, home assistance is included as standard, with an increased limit of £1,500 per claim towards call out, labour, parts and materials. To check what policy you have, log into your AXA Accountand check your documents.
Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest. The most common reason contents insurance claims are not paid, is that the right cover to suit your needs wasn’t chosen when the policy was originally taken out. Whether you're making a claim, or worried about a situation that could lead to a claim, it’s important to know what is and isn’t covered.
AXA & You
When an accident happens, it’s vital that you tell us about a claim as soon as possible. Likewise, if you find yourself in a situation that you think could potentially turn into a claim, make sure you contact us in plenty of time. That way our claims specialists can talk through your concerns with you and help you decide on the best course of action going forward.
However, timescales will vary depending on the kind of insurance claim you need to make and its complexity. But, we’ll try and make the experience as fast as possible for you—for some claims, we can pay out in 24 hours. From water damage to storms, take a look at some of the most common landlord insurance claims and discover how to avoid them with AXA. Each claim is unique and we have various methods of settling your claim, depending on the type, severity and size of the damage or loss. All claims start with the claim notification where the circumstances will be assessed and you will be given a claim reference number. Then the claims handler will triage your claim via the most appropriate route and explain the next steps and timescales.
Give us a call and we can see how we may be able to support you when using the NHS for treatment. Our Fast Track Appointment service can find a suitable appointment for you and make sure you get seen as soon as possible. This initial stage of your treatment is referred to as ‘Primary Care’ and it isn’t usually covered by our plans. We may appoint an approved supplier to act on our behalf to validate the claim. The policyholder must not dispose of any damaged items as we may need to see them. The policyholder must not admit or deny any claim made by a third party against them or a member of their family or make any agreement with the third party.
Turn on/use any electrical items that have been affected by water condensation. Smoke alarms save many lives and huge amounts of damage every year. We recommend they are fitted and checked regularly to make sure the batteries are working. The policyholder must not abandon any property for us to deal with. Where necessary, please arrange for someone to contact you or the policyholder as soon as possible to discuss your claim. Instruct an approved supplier or loss adjuster to contact the policyholder.
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. With teams all over the world, we understand your local and unique challenges. Alternatively, you can retrieve an existing quote - there's one price whether you get a quote online or over the phone.
Please remember to keep all your details up to date because your cover could be affected if there are inaccuracies. It is always advisable to think about every room and what it would cost if you had to replace everything in it as new. Items that are permanently fixed to the property would be considered part of your buildings insurance. Slipped roof tiles and loose cement around chimneys can lead to water damage. With AXA Landlord Insurance, we make protecting property simple.
Reigning in water risks before mold takes hold, Water intrusion and mold risks are sizable risk exposures for building owners. Gregg Shields, AXA XL’s environmental risk engineering team leader, offers suggestions to help property owners and managers plot their course. We hold ourselves accountable, and value hearing from you on whether we're getting it right and how we can make it better. For the 4th consecutive year by Gracechurch Report and ranked one of the leading carriers for both overall claims service satisfaction and broker favorability in 2019.
We won’t pay for loss of value to any item or buildings resulting from repair or replacement following a claim. We may appoint an approved supplier to act on our behalf to validate your claim. They are authorised to arrange a quotation, a repair or a replacement. Before you register your claim, please make sure that you are fully aware of the extent of your cover.
Get started with your home insurance claim
If you have an AXA Premier Home Insurance policy, you can also claim up to £100,000 to help with legal costs and expenses. If you have added legal expenses as a cover option to your AXA Plus Home Insurance or AXA Home Insurance policy, you can claim up to £50,000 to help with legal costs and expenses. The company offers, among other things, car and home insurance policies.
If your home’s been damaged, the last thing you need is the stress of a lengthy claims process. That’s why we’re making it easier, with the option to register your claim 24/7 online. Depending on your level or cover and your course of treatment, we may need to request some more information from your specialist before we pay your claim. Private healthcare insurance doesn’t cover everything, so there may be times we can’t authorise your claim.
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