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But your AXA policy will cover you for any resulting damage caused by the escaping water. If you have chosen the additional Home Emergency cover, you can register a claim with them and they can arrange for an emergency plumber to come out. If you have not selected this cover, you will need to arrange your own emergency plumber. We may repair, reinstate or replace the lost or damaged property. If we cannot replace or repair the property we may pay for the loss or damage in cash or cash alternative (including vouchers and/or store cards). If no equivalent replacement is available, then we’ll pay the full replacement cost of the item with no discount applied.
Or you can give our membership team a call on the number provided in your membership documents. If your specialist wants to carry out more tests or has recommended a procedure to treat your condition, give us a call before you go ahead. We’ll need to check if tests or procedures are covered under your plan. If they are we'll give you an authorisation number to give to your specialist. If you've selected the guided option we will not cover treatment or consultations by a specialist we didn't help you choose using our Fast Track Appointments service.
Why your claim might not be paid
However, it does not cover the repair or replacement of the pipes, tanks or heating systems themselves. The amount we pay will also depend on any limit shown in the policy. Where an excess applies, this will be taken off the amount of your claim.
After registering your claim online, you’ll be contacted by a claims handler to discuss the details. We’ll then explain the next steps and how your claim will progress. This may involve submitting a quote for approval or we may appoint one or more of our approved suppliers or loss adjusters to help manage your claim to settlement. If calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
How to make a landlord insurance claim
For immediate help and to make a claim, call our claims team. Please keep the original receipt and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim. Call our confidential helpline for expert advice with personal or domestic legal problems.
We’ll return payment for cover after the cancellation date (a pro-rata refund). Alternatively, you can cancel from any time after the start date within the 14 day period. If you cancel during this time, we’ll will treat the policy as having been in force from the start date until the cancellation date and return the unused premium to you. Check out our handy guide on how to make sure you’re prepared. Here are some of the most common situations where a claim might not be paid. We're sharing these to help you understand why this is, and help ensure that this does not happen to you.
Get started with your home insurance claim
Turn on/use any electrical items that have been affected by water condensation. Smoke alarms save many lives and huge amounts of damage every year. We recommend they are fitted and checked regularly to make sure the batteries are working. The policyholder must not abandon any property for us to deal with. Where necessary, please arrange for someone to contact you or the policyholder as soon as possible to discuss your claim. Instruct an approved supplier or loss adjuster to contact the policyholder.
However, timescales will vary depending on the kind of insurance claim you need to make and its complexity. But, we’ll try and make the experience as fast as possible for you—for some claims, we can pay out in 24 hours. From water damage to storms, take a look at some of the most common landlord insurance claims and discover how to avoid them with AXA. Each claim is unique and we have various methods of settling your claim, depending on the type, severity and size of the damage or loss. All claims start with the claim notification where the circumstances will be assessed and you will be given a claim reference number. Then the claims handler will triage your claim via the most appropriate route and explain the next steps and timescales.
How do I get an AXA car insurance quote?
Your claims handler won’t be able to offer any advice whether it’s worthwhile for you to claim or not. Your renewal premium is calculated 25 days prior to renewal. Having had a claim in the previous year is only one of many factors which is used to calculate your renewal premium. If you have an AXA Premier Home Insurance policy, home assistance is included as standard, with an increased limit of £1,500 per claim towards call out, labour, parts and materials. To check what policy you have, log into your AXA Accountand check your documents.
Your renewal invitation includes details on what you need to do if you don’t want to renew your home insurance. You can also log in to your AXA Account to find out how you can decline your renewal. When you’ve logged in, pick the policy you need to update, click the details you want to change and follow on the on-screen help to make your change. Next type in your email address and the password you chose when you arranged your insurance – or click the help link on screen if you can’t remember.
To see just what you’re covered for, log into your AXA account using the button below and check your policy documents. Once you have a specialist referral from your GP, give us a call. Before we find you a specialist, we need a few details from you in order to assess your claim. It helps us out if you have your GP referral letter to hand when you call and we may ask to see a copy of this. You can also register a new claim and upload documents to your online account via Member Online if you'd prefer.
Garages and sheds are attractive to criminals as they are easier to get into and often contain valuable items such as tools, bicycles or golf clubs. Making sure these are securely locked is another important step to minimising the risk of a theft. The limit shown in the policy schedule is sufficient to cover the full value of the property. If we do pay cash the amount we pay will reflect any discounts we may have received had we replaced the property. Urgently inform the Police and obtain a crime or lost property reference number if property is lost or stolen or theft or malicious damage is suspected. From our range of home insurance products through to our flexible motor insurance products, we're sure we have a personal lines product for your customers.
And we get that, that’s why we’re committed to making the claims experience clearer and easier for you. Like the rest of our policies, our landlord insurance policies include certain conditions and requirements that you’ll need to meet. To give you a bit more context, here are some of the most common reasons claims are unsuccessful. So that you can do your bit to ensure they don’t happen to you. Here at AXA we’re committed to making our claims process as simple and clear as possible.
